Effective date: September 9, 2026. This policy covers World Models Watch credit packs and monthly subscriptions purchased through Subotiz. Read it together with our Terms of Use and the Subotiz Buyer Terms.
Cancel a monthly subscription
Sign in to the account used for your purchase, open Plan & billing, and select "Manage / cancel subscription". Complete the cancellation in the billing portal before the next renewal. Check the portal's confirmation and the paid-period end date.
Cancellation stops future renewals at the end of the current paid period. It does not automatically refund an earlier payment. Unused purchased credits carry forward while your account and the service remain available; they are not removed solely because you canceled. A one-time credit pack has no automatic renewal to cancel.
If you cannot access the portal or your cancellation does not appear, contact contact@worldmodelswatch.com with your account email and order identifier. Do not assume that signing out or deleting a browser app cancels billing.
Request a payment refund
Email contact@worldmodelswatch.com with your order or receipt identifier, purchase date, amount and currency, the issue, and any relevant task identifiers. Do not send payment-card numbers, passwords, or authentication codes.
We review requests individually, including duplicate or incorrect charges, missing credits, and a service defect that prevents use of the purchased features. Include the steps you already tried so that we can investigate. A request does not guarantee approval, and this policy does not offer an unconditional money-back period.
Subotiz processes payment refunds under its Buyer Terms. If a purchase issue remains unresolved, contact support@subotiz.com with the transaction details and our response. Mandatory consumer rights, including applicable withdrawal and defective-service remedies, remain unaffected.
Credits and failed generations
The quoted generation cost is reserved when a task starts. A provider failure or platform timeout returns those reserved site credits automatically. This credit return is separate from a refund of the payment used to buy credits.
A completed task consumes the quoted credits even if you decide to edit the result or it does not meet a subjective preference. Report a suspected platform error with the task identifier for review. A confirmed payment refund or reversal may require an adjustment to the corresponding purchased credits; consumed credits and partial refunds are reviewed separately.
Files and purchase records
Successful generated files are available for seven days. Download them before they expire. File expiry does not by itself indicate that a purchase failed. Your billing dashboard shows recorded orders and subscription status; returning from checkout alone does not prove a successful payment.
Before purchasing
The pricing page shows the credit allowance and whether a plan is monthly or one-time. Prices are in USD, and applicable taxes and the final total appear before payment. Checkout is unavailable while "Payments opening soon" is displayed.